The best, easiest, and SAFEST way to order is to go to my
Etsy Shop, which you can access by clicking on the
banner just below.
You don't need to set up an account.
just EMAIL ME!: ORDER BY PHONE call 520-409-2090
Just want a quote? We love giving quotes!
click here! SHIPPING
Most items ship Fedex or UPS Ground Service,
IMPORTANT: If you have any concerns about shipping or handling neon,
please see our 'Neon Facts' page regarding shipping and packaging BEFORE ordering.
Because Desert Neon LLC has no control over its products
once they leave our production facility, it is up to the recipient
to ensure that the product is installed and/or used in a way that conforms to all
applicable codes, laws, ordinances, and any other authority having jurisdiction.
If you are unsure of this, we suggest that you
investigate prior to ordering and/or purchasing.
If you are ordering a sign for your business, please be aware that some
communities may require that electric signs be 'listed'. ('Listed' means that the
sign as a complete product has been 'approved' by a listing agency such as
UL, CSA, etc.) Although most of the components we use in our signs (and all
of our other products) are listed, none of the signs we sell on this web site
are listed as a complete product. This has nothing to do with the inherent
safety of our products; it is cost-prohibitive to 'list' the one-of-a-kind pieces we create.
Again, it is up to you to determine
if listing will be a requirement in your community. (This mostly concerns signs used
for advertising businesses.) While we have a warranty on all
of our work, we cannot, because of the custom nature of our signs, issue refunds
or credit for signs because they don't meet the local requirements in your area.
And, because of the thousands of localities in this country, each with its own
particular codes and ordinances, there is no way we can determine for you what your
locality will require. Again, we stress that you investigate this prior to ordering.
For more information on neon in general, and
neon safety in particular, please click on the link
below to see our 'Neon Facts' page.
Your order is guaranteed to arrive undamaged,
or we will replace for free*, including shipping costs.
We pride ourselves on our packaging. Despite the fragility of neon glass,
we have an excellent shipping record.
*Important: We must be notified of any damage within 3 days of delivery.
In the unlikely event your item should arrive broken, please contact us immediately,
so that we can get you a replacement piece, and initiate an insurance claim.
Check out our 'Feedback' page for customer comments regarding our packing and shipping. for Feedback Page.
Please note that neon is very difficult to photograph,
especially color accuracy. If you are trying to match an existing
color and are using the photos on this web site as a guide,
we urge you to call us first, so that you are not dissappointed!
Click Here For Warranty
NOTE: Because of the unique nature of the items we create
and sell, unless we indicate otherwise IN WRITING,
we offer NO CASH OR CREDIT CARD REFUNDS.
We do offer full credit towards the purchase of
another item, less shipping, with some exceptions, notably custom pieces;
please call 520-409-2090 for details.
Neon is not meant for children.
Neon can be made as safe as any other electric appliance, such as a lamp or radio.
The safety is really determined by the type and quality of the components used,
the procedures used to assemble those components, the skill of the persons
assembling the neon, and of course, the final user of the neon.
AND, like any other electric household appliance, neon is not meant for children,
or anyone else that doesn't have the capacity to handle it in a responsible fashion.
It must be realized that neon art, signs, etc., incorporate two potentially dangerous
elements: 1) glass, and 2) electricity. None of the items offered for sale on this web
site are meant to be used as toys.
Also, some, but not all, neon tubes contain a relatively tiny amount of mercury.
Mercury is necessary to create some of the neon colors.
The amount of mercury in a typical neon tube is comparable to that
in a commercially available flourescent 'bulb' you may purchase
at your local hardware outlet or home center, such as Home Depot or Kmart,
and use in your kitchen, bathroom, or basement light fixture.
Any discarded neon tube that contains mercury should be treated in
the same way you would discard a flourescent tube. You may want to check
with your local recycling center about the proper disposal in your area.